Shipping & delivery policy

Where we deliver

We deliver across Saudi Arabia and to the GCC: Kuwait, Bahrain, the UAE, Qatar and Oman. The shipping methods available for your address and their cost are shown at checkout before you pay; orders outside Saudi Arabia are prepaid (no cash on delivery) and go by courier.

Processing and delivery times

• Most of our products are printed to order. Orders are usually prepared within 1–3 working days of payment. Large or personalised orders may take longer, and we'll tell you if so.
• Within Saudi Arabia, delivery then takes 1–4 working days after shipping, depending on the city and the carrier; to the GCC it takes about 3–7 working days.
• You'll get a message when your order ships.

Packaging

We pack items to protect them in transit. Some figures arrive as separate pieces that fit into their base, as described on the product page.

Delays

If your order is late, contact us. Under the E-Commerce Law you may cancel and get a refund if delivery is more than fifteen days later than the contract date or the agreed date, unless the delay is caused by force majeure.

Receiving your order

Please check the parcel when it arrives and tell us within 48 hours if anything is damaged or missing, with photos of the problem.