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Frequently asked questions

Quick answers about ordering, payment, shipping and returns. Can't find yours? Contact us on WhatsApp at +966556995996.

FAQ

What is Kun?

Kun (Kun Store) is a Saudi online store that 3D-prints personalised name and car-plate keychains, name cable tags, keyboard clickers and figures; its flexi animal keychains (articulated keychains) are coming back soon. We sell online only; there's no shop or showroom to visit.

How long does delivery take?

We ship your order within 1–3 business days, and within Saudi Arabia it arrives 1–4 business days after shipping.

How much is shipping?

Shipping depends on the method you choose: Redbox (locker pickup) from SAR 14.00 (free on orders of SAR 100.00 or more); Aramex from SAR 22.00 (free on orders of SAR 200.00 or more). You see the cost at checkout before you pay.

Can I pick up my order from a RedBox locker?

Yes, you can collect your order from a RedBox locker: Redbox (locker pickup) from SAR 14.00 (free on orders of SAR 100.00 or more).

Do you offer cash on delivery?

Yes, within Saudi Arabia: choose “Cash on delivery” at checkout and pay when your order arrives. Orders to the other GCC countries are prepaid.

What payment methods do you accept?

You can pay with mada / Card / Apple Pay, Cash on delivery. All prices include 15% VAT.

Can I return an item?

Yes. You can return regular items within 7 days of receiving them. Made-to-order items can't be returned unless they arrive faulty or different from your order.

Can I return a keychain with my name on it?

No. Items we print to your order (with your name, your car plate or your own design) can't be returned unless they arrive faulty or different from your order. If that happens, contact us.

How do I order a keychain with my name or car plate?

On the product page: open “Design your name tag keychain” or “Design your car plate keychain”, type the name or your plate's numbers and letters, pick the colours, and see it in 3D before you add it to your cart. We print it to order.

Can you print my own design?

Yes. With “Print your design” you send us an STL file and we print it for you in PLA.

Do you ship outside Saudi Arabia?

Yes, we ship to Kuwait, Bahrain, United Arab Emirates, Qatar and Oman. Orders outside Saudi Arabia are prepaid (no cash on delivery) and go by courier (Aramex); you see the shipping price at checkout before you pay.

How can I contact you?

Message us on WhatsApp: +966556995996.