Returns & refunds policy

Your right to return

You can request a return or exchange within 7 days of receiving your item, provided it is unused, in its original condition and packaging, with the invoice. This covers our regular store products even if they were printed after you ordered.

Items that can't be returned

Unless faulty, personalised items made to your specifications can't be returned, such as items carrying a name, text, letters or a design you chose.

What isn't a fault

3D printing naturally leaves faint lines between layers. Colour shades may differ slightly from photos or between material batches, and sizes can vary slightly. These normal differences aren't faults.

Faulty or incorrect items

If your item arrives faulty, broken, different from its description or different from the personalisation you ordered, contact us within 48 hours of receiving it with photos of the problem. We cover the return cost and replace the item or refund you in full.

How to return

1. Contact us on WhatsApp at +966556995996 with your order number.
2. We send you the return instructions and address.
3. After inspecting the item, we confirm the return is accepted.

Refunds

• We refund to your original payment method within 14 days of accepting the return (your bank may take longer to show it).
• Shipping fees aren't refunded, and you cover the return cost, unless the return is due to a fault or our mistake.